hn77 Privacy Policy —
How We Protect Your Data

At hn77, your privacy is taken seriously. This Privacy Policy sets out exactly what data we collect, why we collect it, how it is protected and what you can do about it. It applies to all users of the hn77 platform — website, mobile browser and Android app — and to all account holders regardless of location, provided they are accessing hn77 services.

1 Introduction

hn77 operates an online sports betting and gaming platform designed for players in Pakistan. To provide that service — account management, PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer, Cricket and PSL betting, live casino, slots and customer support — we need to collect and process certain personal information about you.

We do not collect data for the sake of it. Every piece of information we hold serves a specific purpose related to running your account and delivering the platform. We do not sell your personal data to third parties for marketing purposes, and we do not share it beyond what is described in this policy.

This policy is written in plain English — no legal jargon that requires a specialist to decode. If any part of it is unclear, contact our support team and we will explain it directly.

2 Data We Collect

The data hn77 collects falls into three broad categories: information you provide directly, information generated by your use of the platform, and technical information collected automatically.

We do not collect sensitive personal data beyond what is necessary for identity verification. We do not store full payment card numbers on our servers — card transactions are handled through third-party payment processors that operate their own security standards.

3 How We Use Your Data

Every piece of data collected by hn77 has a defined purpose. The table below maps data types to the specific uses they serve.

3.1 Account and Service Delivery

Your name, mobile number and date of birth are used to create and manage your account, verify your age (18+ requirement), and identify you when you contact support. Without this data, we cannot operate your account or provide the platform services.

3.2 Payment Processing

Payment data — including your JazzCash number, Easypaisa wallet, Raast ID or bank account details — is used solely to process your PKR deposits and withdrawals. This data is linked to your account for the purpose of ensuring that withdrawals go back to a payment method registered in your own name, as required under our Terms and Conditions.

3.3 Fraud Prevention and Security

Technical data such as IP address, device fingerprint and login patterns is used to detect unusual activity, prevent unauthorised access to your account, identify potential duplicate accounts, and flag activity that may indicate fraud or bonus abuse. This is a legitimate interest that protects both you and other players on the platform.

3.4 Responsible Gaming

Your activity data — betting history, session duration, deposit frequency — is monitored to support responsible gaming tools. If patterns indicate elevated risk behaviour, hn77 may proactively offer limit-setting options or reach out through the support channel. This data is not used to push you toward higher spending; it is used to identify when intervention may be helpful.

3.5 Platform Improvement

Aggregated, anonymised activity data is used to understand how the platform is used — which games are popular, where users drop off in the deposit flow, how the app performs on different devices. This data cannot be traced back to individual users and is used only for internal product improvement.

4 Payment Data Security

Payment information is among the most sensitive data we handle, and it receives the highest level of protection. When you make a deposit or request a withdrawal in PKR, here is what happens to your payment data:

• Your JazzCash, Easypaisa, Raast or bank details are transmitted over encrypted connections only. We do not accept payment data over unencrypted channels.
• Full payment account numbers are masked in our systems after the initial transaction — only the last few digits are visible in your account history for reference purposes.
• Card transactions, where applicable, are processed through third-party payment gateways that comply with industry security standards. hn77 does not store full card numbers at any point.
• Payment data is linked to your hn77 account and cannot be accessed by other users. Support staff can see masked payment references but cannot view full account numbers.
• Withdrawal requests are matched against the payment method used for deposits as a fraud-prevention measure — this also protects you against unauthorised withdrawals from your account.

5 Cookies and Tracking

hn77 uses cookies and similar tracking technologies to operate the platform, remember your session, and understand how users interact with the site. Cookies are small text files placed on your device by the browser when you visit.

5.1 Essential Cookies

These cookies are required for the platform to function. They manage your login session, keep you authenticated as you navigate between pages, and maintain your bet slip and account preferences. You cannot opt out of essential cookies without also being unable to use the platform.

5.2 Analytics Cookies

We use anonymised analytics tools to understand traffic patterns — which pages are visited most, how long users stay and where they navigate next. This data does not identify you as an individual and is used only to improve the platform experience. You can disable analytics cookies through your browser settings without affecting core platform functionality.

5.3 Preference Cookies

These remember your settings — language preference, notification choices and display options. Disabling them means your preferences will not be saved between sessions.

Most browsers allow you to manage, block or delete cookies through the browser's settings menu. Blocking all cookies will affect your ability to stay logged in and use the full platform. For the best experience on hn77, essential cookies should remain enabled.

6 Data Sharing

hn77 does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for each purpose.

6.1 Payment Processors

To process your PKR deposits and withdrawals, we share the necessary payment details with the relevant payment provider — JazzCash, Easypaisa, Raast or your bank. These providers receive only the data required to process your specific transaction. They operate under their own privacy policies and security standards.

6.2 Identity Verification Services

When account verification is required before a withdrawal, we may use a third-party identity verification service to confirm that the documents you have provided are genuine. These services process your data strictly for verification purposes and do not retain it beyond the verification process.

6.3 Game and Software Providers

Our casino, live casino and slot games are powered by third-party providers. To load and run games in your session, a minimal technical identifier is passed to the game provider's system — this is typically a session token, not your full personal details. Game providers cannot use this to identify you outside of the game session context.

6.4 Legal and Compliance Requirements

In the event that we receive a legitimate legal request — such as a court order or formal regulatory enquiry requiring us to disclose user data — we will comply with that request to the extent required by applicable law. We will not volunteer information beyond what is specifically required, and where permitted, we will notify you that such a request has been made.

7 Data Retention

We retain your personal data for as long as your account is active and for a period after closure sufficient to meet our record-keeping obligations. The specific retention periods vary by data type:

• Account information (name, mobile number, date of birth): retained for the lifetime of your account plus a standard post-closure period to support any disputes or investigations that may arise after closure.
• Transaction records (deposits, withdrawals, bet history): retained for an extended period to support fraud investigations, dispute resolution and financial record-keeping requirements.
• Identity verification documents: retained only for as long as necessary to complete the verification process. Copies are not stored indefinitely once verification is confirmed.
• Support communications: retained for a reasonable period to allow follow-up and to maintain a record of any issues raised and their resolution.
• Technical and device data: retained in aggregated or anonymised form for analytics purposes; raw individual-level logs are retained for a shorter period aligned with security and fraud-detection needs.

If you request account closure, your personally identifiable information will be removed from active systems within a reasonable timeframe. Some data may be retained in anonymised form for aggregate analytics. Transaction records may be retained in identifiable form for a longer period where required for fraud prevention or dispute purposes.

8 Your Rights

As an hn77 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through the in-platform chat.

9 Children's Privacy

hn77 is strictly an adults-only platform. No person under the age of 18 may register an account or use any part of the platform. We do not knowingly collect personal data from anyone under 18.

During registration, you are required to confirm your date of birth. If it comes to our attention that an account belongs to a person under 18 — through verification, a third-party report or any other means — the account will be suspended immediately, all activity data will be reviewed and any balance held will be subject to investigation before any release.

If you are a parent or guardian and you believe a minor has accessed hn77 using your details or a self-registered account, please contact support immediately. We will act on reports of underage access without delay.

10 Security Measures

Protecting your data from unauthorised access, loss or misuse is a core operational responsibility at hn77. The security measures we apply include:

• Encryption in transit: All data exchanged between your device and hn77 servers — login credentials, payment details, account information — is transmitted over encrypted HTTPS connections.
• Encrypted storage: Sensitive data stored in our systems — including passwords and payment references — is stored in encrypted form. Plain-text passwords are never stored.
• Access controls: Internal access to user data is restricted on a need-to-know basis. Support staff can access the information required to resolve your query but do not have unrestricted access to full account data.
• Session management: Login sessions expire after a period of inactivity. Logging out on one device does not automatically end sessions on other devices — use the account security settings to manage active sessions.
• Fraud detection systems: Automated systems monitor for unusual login patterns, suspicious transactions and other indicators of unauthorised account access. Unusual activity triggers alerts and, where appropriate, temporary account restrictions until the matter is resolved.
• Regular security reviews: Our technical infrastructure is reviewed on a regular basis to identify and address vulnerabilities.

11 Policy Updates

This Privacy Policy may be updated from time to time. When a meaningful change is made — for example, if we begin using data in a new way or change how long we retain certain information — the "Last updated" date at the top of this page will be revised and a notice will be displayed on the platform.

We encourage you to review this page periodically. Continued use of the hn77 platform after a policy update constitutes your acceptance of the revised terms. If a change significantly affects your rights or the way your data is used, we will make a reasonable effort to inform you through the platform notification system before the change takes effect.

If you disagree with an update to this policy, you should stop using the platform and contact support to request account closure. Any real-money balance in your account will be returned through the standard withdrawal process following identity verification.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or need to report a concern about how your data has been handled, contact the hn77 support team directly.

The most reliable way to reach us is through the live chat available within your account — it is monitored around the clock. You can also reach us at the email address listed in the footer of this page. When submitting a data-related request, include your registered mobile number so we can locate your account quickly and respond without unnecessary delays.